Shipping policy

Préparation de Votre Commande
Order Preparation — L'Atelier

At Cheveux Vierges, every order is individually sourced, inspected, and prepared before it leaves our atelier. Each order is thoughtfully prepared with the attention to detail our clientele deserves. Because we source your hair once your order is placed, please allow a short processing window before your order ships — this is how we guarantee the origin, texture, and quality you selected.

Processing time: orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive an email with tracking information as soon as your order ships.

Expédition & Livraison
Shipping & Delivery

Hand-selected and prepared for you. Your selection is carefully prepared before dispatch.

Shipping cost: a flat rate of $[amount] applies at checkout.

Standard delivery: 3–7 business days after processing. Most orders arrive within approximately 2 weeks of purchase in total. Delivery times are estimates, not guarantees.

Need it fast? Email us before ordering and we will confirm what is possible.

Delays: during peak seasons and seasonal factory closures (including late January through February), processing and delivery may take longer than the windows above. If your order is affected, we will email you with an updated timeline. Carrier delays caused by weather or events outside our control can also affect delivery dates.

Shipping destinations: shipping availability is shown at checkout.

Le Suivi de Commande
Order Tracking

Once your order has been dispatched, tracking details will be provided so you can follow its journey. Please make sure your shipping address is complete and accurate at checkout — we cannot reroute an order once it has shipped. Contact us as soon as possible if you need to correct your address.

Lost, damaged, or delayed packages: if your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

If your tracking shows delivered but you have not received your package, contact us within 7 days and we will work with the carrier on your behalf.

Modifications et Annulations
Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it is in transit we are unable to modify it. If you cancel before your order ships, we will refund you to your original payment method.

Des Questions?
Questions

Email us anytime at info@cheveuxvierges.net — we are happy to help with timing before you order, especially for events and install appointments.

Luxury is worth waiting for.